These have to be particular reasons laid down in law which are accepted by the benefits office, for example, you have language difficulties, or you were given wrong advice which made you think you would not get any money.
You will have to provide other evidence as part of your Income Support claim, for example, evidence of your income.If you don’t have this available straight away, don’t worry as you can supply it afterwards, but it is important to do so within one month of your claim to get all the money you are entitled to.If you have problems providing a national insurance number or any of the other evidence you are asked for, or if you would like help with making your Income Support claim, you should consult an experienced adviser, for example, at a Citizens Advice Bureau. You may be able to get some Income Support for a period before you make your claim if you could have claimed earlier and have reasons for claiming late.Or you can claim online – go to the DWP website at:
You may be able to get the claim form from your local Jobcentre Plus office but if you do go to the office, you'll be encouraged to use a public telephone or a special telephone to make your claim.
In England, Wales and Scotland, you usually have to make a claim for Income Support by phone.